SnapSell Privacy Policy
Effective October 14, 2026
This policy explains how SnapSell handles information when you use the SnapSell website and mobile app. SnapSell provides point-of-sale, inventory, store-management and online-shop tools.
Information we handle
Depending on the features you use, SnapSell may handle:
- Account details such as your name, phone number, email address and sign-in credentials.
- Business information you enter, including store details, products, stock, sales, customers, suppliers, staff and reports.
- Online-shop order details supplied by buyers, such as their name, contact details, delivery information, items and order status.
- Payment references and payment status needed to initiate and reconcile transactions. Payments are processed through payment providers; SnapSell does not ask users to send card PINs or mobile-money PINs to our team.
- Technical and security information needed to operate the service, protect accounts, troubleshoot problems and maintain service reliability.
How information is used
We use information to create and secure accounts, provide point-of-sale and business features, process orders, verify payment status, send service messages, provide support, prevent fraud and maintain the service.
Service providers and sharing
SnapSell may share the minimum relevant information with service providers that help deliver the features you request, such as payment processing, SMS delivery, hosting and technical operations. Information may also be disclosed when required by law or to protect users and the service. We do not sell personal information.
Ushauri AI advisor
If you choose to use Ushauri, SnapSell sends your question and a short portion of the current conversation to the enabled AI provider so it can generate an answer. For sales questions, SnapSell also sends a read-only aggregate for the selected store and requested period, including sales totals, counts, and top product names. It does not send customer names or contacts, individual receipts, IMEIs, account credentials, or payment secrets in that summary. Email addresses, phone-like numbers and common explicitly labelled names in the question and conversation are filtered before transmission, but automated filtering may not identify every personal detail. Do not include confidential or personal information in questions. The selected AI provider processes submitted text and sales aggregates under its own terms; provider settings can be changed by SnapSell platform administrators. Ushauri usage logs retain request metadata and status, not question or answer text. General answers may be cached for up to the configured period; answers using store data, private content, or multiple turns are not shared through that cache. AI output can be inaccurate and is for information only; Ushauri cannot complete transactions or provide professional financial advice.
Retention and deletion
We keep information for as long as needed to provide SnapSell, meet security and operational needs, and satisfy applicable legal or accounting requirements. You can request deletion of your SnapSell account and associated personal data using the account deletion procedure. Some transaction or security records may need to be retained where the law requires it; any retained information will be limited to that purpose.
Security and your choices
We use safeguards intended to protect account and business information. You are responsible for keeping your password and verification codes private. You can request access, correction or deletion of your account information by contacting delete@snapsell.co.tz.
Children
SnapSell is a business-management service and is not designed for children to create accounts.
Changes and contact
We may update this policy as SnapSell changes. The current version will be published on this page. For privacy or deletion requests, contact delete@snapsell.co.tz.